At July Thirty Co., we take fraud prevention seriously to protect our customers and our business. We use an automated system to assess the risk level of every order. Based on this assessment, orders may be classified as high risk or medium risk.

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High-Risk Orders:

• Orders flagged as high risk are automatically canceled and will not be processed.

• This is an automated process and cannot be overridden.

• Common reasons an order may be flagged as high risk include:

  • Mismatched billing and shipping addresses

  • Unusual purchasing patterns or multiple failed payment attempts

  • Use of a proxy or VPN during checkout

  • High-value orders placed from suspicious locations

  • Payment details not matching the account holder's information

 

Medium-Risk Orders:

• Orders flagged as medium risk will require additional verification before shipping.

• Our team will contact the customer via email or phone to confirm the order details.

• If verification is not completed within 48 hours, the order may be canceled.

 

If your order is canceled and you believe it was flagged incorrectly, please contact our support team by locating the "JT" bubble in bottom right-hand corner for further assistance.